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Operator Console
Intuition 1000
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Receptionists and telephone operators are the gateway between customers and your organisation. Intuition combines the functionality of an operator console with a corporate directory that puts all the essential information onto an operator's pc screen.
Intuitive, high performance software enables operators to respond with accurate, up-to-date information, and even greet regular callers personally. As a result, individual calls are processed faster, and higher call volumes can be handled successfully, without compromising service standards. Advanced directory look-up facilities and a range of optional enhancements, providing links to corporate databases and diaries, make Intuition one of the most productive systems in its class and a valuable customer service tool.
Compatible with Nortel Meridian 1 and CS1000, works in TDM, IP and hybrid environments with a simple, cost effective upgrade path. This makes the solution perfect for those organisations that are planning to move to IP and those who are in the process of a VOIP migration or have already gone fully IP. The simple structure also means Intuition is very easy to install and maintain, with minimal disruption and training.
Datapulse has also developed a unique version of Intuition 1000 for visually impaired or blind operators with braille, text-to-speech and other enhanced features. More information.
Key features
- Accurate, consistent greetings and efficient transfer of all calls
- Prioritise VIP and urgent calls
- Ability to track people and location changes within the organization and note staff absences
- Measure and quantify operator performance
- Assess call patterns and staffing requirements
- Visually Impaired Option for partially sighted or blind operators