Health

Finding ways to improve cost effectiveness without compromising service quality is a constant challenge for healthcare organisations. The pressure to achieve greater economies of scale and meet the rigorous standards and targets set by the Government is high, while balancing service efficiency with increasing demand is a complex task.
Healthcare staff are often mobile, with different skills, hours and locations. As a result effective communication is a challenge. Issues facing these organizations are:

  • Communicating with a highly mobile workforce
  • Meeting their national performance targets for patient responsiveness and service
  • Centralise services including call handling and directory of contacts
  • Create financial savings and economies of scale
  • Maintaining service and minmising disruption in an emergency

Datapulse’s experience and technical expertise, enables us to produce unique, flexible solutions that assist healthcare organisations with meeting their national performance targets and overcoming the challenges brought about by centralisation whilst ensuring improved patient responsiveness and continuity of service:

  • Operator consoles that enable high volumes of calls to be processed quickly helping trusts meet call handling targets without compromising service standards.
  • Voice and radio recording with fast search and replay provides the ability monitor calls for quality purposes and liability protection
  • Workforce management automates and streamlines staff rosters, call volume forecasts and skills management to meet service and regulatory commitments. Used by NHS Direct
  • Consolidated and constantly refreshed contact directory, accessible via pc or telephone
  • Operator functionality for call centre agents - merging busy switchboards into service/contact centres is a logical, cost saving step
  • Deliver priority and emergency messages to screens of IP phones
  • Call logging helps reduce call costs and detect fraud/misuse
  • Resilient and disaster recovery solutions that preserve service levels and avoid loss of calls, and, potentially lives