Retail & Brands

With the pressures of today’s difficult market and credit crisis, organisations need to continuously engage and maintain customers to stay ahead of the competition. Increasingly customers want to interact with retailers via a number of channels, which creates a complex environment that needs to be carefully managed in order to keep customers happy. Typical challenges for retail organisations are:

  • Retain customers and fend off competition
  • Realise cost efficiencies
  • Provide consistently professional and friendly customer service
  • Improve response times and shorten supply chains
  • Commuication across tenanted premises and centralized answering of calls
  • Effective, timely communication to staff and tennants

Datapulse provide integrated, intelligent and advanced communication solutions that enable retailers to deliver an excellent level of service to all customers, across all channels whilst reducing operational costs. These include:

  • Operator consoles that provide efficient, centralised answering of calls, reducing caller wait times and improving company image
  • Access to information such as directory, inventory and promotions through IP phone sets
  • Ability to send and receive messages and alerts to departments and individuals phone sets
  • Send announcements to the speakers of IP phones without the expense of installing a paging system
  • Integrated directory, synchronised with central systems that enables staff to locate and contact each other quickly
  • Put advertisements and self service applications on IP phones located around the store – a cheaper alternative to kiosks or PCs and enhance shopper experience
  • Voice activated directory enables mobile staff to contact colleagues 24/7 without knowing the number or needing to call an operator
  • Mobile and fixed telephone call logging to monitor and reallocate costs as well as prevent fraud and misuse.
  • Performance monitoring tools and call recording ensure service targets are met
  • Click-2-Dial application enables staff to click on any number in any application to initiate a call – this saves approx 20 seconds on each outgoing call