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Hosted Operator Consoles
Intuition 2000
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Your operator centre is often the first point of contact with your organisation, so it is vital to create a positive impression by dealing with caller's enquiries efficiently.
With Intuition 2000, organisations can now enjoy the features and functionality of an enterprise operator solution delivered through a hosted PBX service based on Genband's C20 Converged Softswitch infrastructure
Operators are instantly alerted to an incoming call by a screen pop-up that automatically presents the caller's details where available. Screen prompts then guide the operator on how to answer the call according to its source and the number dialled. With the caller online, the operator can speed-search for the requested contact by keying in just a few characters. The database returns matching entries, the operator selects the appropriate one and connects the caller to the chosen contact. With Intuition, individual calls are processed faster and high call volumes handled successfully, without compromising service standards.
The IP Intuition 2000 Console is flexible enough to adapt to networks of any size and complexity. Whether your business requires one operator on a standalone system or several operator centres on a network of switches located over multiple sites, Intuition is scalable to your current and future requirements.
Key features
- Accurate, consistent greetings and efficient transfer of all calls
- Prioritise VIP and urgent calls
- Ability to track people and location changes within the organization and note staff absences
- Measure and quantify operator performance
- Operators can be located anywhere on the corporate network offering disaster recovery resilience
- Immediate high-level of knowledge for temporary operators