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Console for BT's Featurenet Service
Intuition 6000
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Designed exclusively for use with BT's Featurenet service, Intuition 6000 consoles enables operators to process individual calls faster and handle high call volumes successfully, without compromising service standards.
The consoles are easy to use with clear, uncluttered screen layouts, a highly intuitive interface and simple to follow menus, so operators can become proficient quickly with minimum training. With instant access to directory information even recently trained operators sound informed and experienced.
BT recommend that any customer using the old desk MSAC and FeatureNet6000 range of consoles replace them with Intuition 6000 console software from Datapulse.
Key features
- Fast, precise answering and efficient call transfer
- Consistent and accurate greeting of all calls
- Shorter individual call handling times and higher volume of calls processed
- Improve call transfer success by checking staff availability
- Choice of greeting according to incoming call identity key or time of day
- Easy identification of call source
- Alternative searches and contacts ensure callers are always connected to the most appropriate person to assist them
- Ability to track people and location changes within the organisation and note staff absences
- Minimum operator training times across fewer agents