Agent Skills - the right person available at the right time

Teleopti CCC contains a registry function where you can place each agent's skills. The registry is date guided meaning you can define future skill changes and quickly review your overall needs. The registry also answers your questions regarding future training and the skill development of each individual agent, as well as highlighting the possible need to recruit particular skills.

Thus Teleopti CCC provides you with the opportunity of creating optimised planning for dynamic contact centres, so your service levels will not be negatively impacted by sudden changes in skills or working-hour regulations.