Call Management
Whether you are a small business
or an international corporation our call logging
and reporting solutions will cater for your needs.
Every business has its own reasons for analysing
land-line and mobile call information, whether
to monitor cost, hour-to-hour and day-to-day performance,
or to chart wider trends. Datapulse simply provide
the means to capture and report this information
across your entire network.
Call management solutions include call management
for fixed and landline telephony, call recording,
workforce management, operator consoles and automatic
call routing for traditional and IP environments.
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Call
Logging
Analyse, bill and report on call information,
costs and network utilisation.
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Call
Recording
Record and store calls within and to your
business for analysis and training. |
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Workforce
Management
Forecast call volumes using real data in order
to plan staff schedules and improve service
levels. |
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