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Janice Booth, Manager of Switchboard & Support Services, says: "At Halifax we take the business of communications very seriously whether we are talking to a customer or dealing with an internal call. Running an effective switchboard operation requires a mixture of the right technology, the right training and the right people. Datapulse provides us with technology that improves overall call management, delivers better management information and makes the day-to-day job of our operators easier and more productive."
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