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Finance

Datapulse provide a wide range of solutions and applications for the finance sector. Regulatory and customer pressures, as well a advances in technology have all opened new markets and competition.

Alongside the challenges posed by call centres, shared services, visibility of costs and accessibility to customers is the growing requirement to satisfy industry regulators. Financial services companies are driven to make continual improvements in their capacity to manage risk and liquidity, and a growing need for enhanced reporting and price and customer services. Regulation compliance, fraud prevention and security are all significant overheads.

Datapulse have extensive experience and knowledge of finincial compliance requirements as well as security and service needs. Our solutions are employed in a huge range of top financial institutions to improve productivity and customer retention.

Public Sector
Finance
Brands/ Distribution
Case study | Halifax Bank of Scotland
Providing a boost to its internal communications, retail bank Halifax has implemented a switchboard system and a call reporting solution.

Janice Booth, Manager of Switchboard & Support Services, says: "At Halifax we take the business of communications very seriously whether we are talking to a customer or dealing with an internal call. Running an effective switchboard operation requires a mixture of the right technology, the right training and the right people. Datapulse provides us with technology that improves overall call management, delivers better management information and makes the day-to-day job of our operators easier and more productive."

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Datapulse Ltd
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