CallParrot - Integrated Voice Recorder (IDVR)

CallParrot is an award winning Voice Recording solution for Nortel Meridian, BCM and IP systems.
If your business relies on what is said during telephone conversations, and/or relies on contact centres and help desks to provide a major part of your service to your clients, then Telstrat's CallParrot will provide you with an unparalleled tool for verification, quality improvement and dispute resolution.

CallParrot is a unique platform providing, Voice Logging, Smart Logging, Quality Monitoring and Record-on-Demand facilities in one system. It also has Agent Scoring and Screen Capture options for improving contact centre agents' productivity and service quality.
Unlike other recording products CallParrot is fully integrated within the Meridian/CS1000, giving access to 16 parameters for searching call records, and requires no CTI middleware. CallParrot also records Nortel Remote and home office solutions as well as radio, such as Airwave, from a single centralised system and it requires no additional licenses for playing back calls. All these factors make it one of the most cost effective and easily maintained recording solutions available today.

CallParrot has been certified as a Nortel compatible product.