PUBLIC SECTOR
FINANCE
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CONTACT CENTRE
CALL HANDLING
CALL MANAGEMENT
INFORMATION ACCESS
 
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Intuition Answer SIP Console

Datapulse’ SIP-based Intuition Answer gives operators the functionality they need to provide a professional first impression and personalised, efficient service to callers.



Intuition Answer combines the functionality of a switchboard console and advanced telephonyfeatures with a searchable company directory in one robust Windows PC based application, making it the most popular and sophisticated product of its type.

The console’s intuitive interface, with easy access to contact information, enables operators to respond to external and internal callers with accurate, up-to-date information, and even greet regular callers personally. As a result, individual calls are processed faster, and higher call volumes can be handled successfully.

Intuition Answer meets a variety of needs, from a simple central answering point to a networked system supporting multiple operators in a large-scale, sophisticated call centre. The solution is modular and flexible and scalable enough to adapt to changing business requirements.

Intuition Answer was designed exclusively for CS2000 carrier (hosted) environments.

Key product features  
   
Faster call handling - call handling times are shortened and higher volumes of calls are processed  
SCombine call handling with other office applications and tasks, improving job satisfaction  
Improved customer service - ensures callers are connected to the right person  
Integrates with Microsoft Exchange  
   

Click on a module below for more details.
Operator Solutions
Intuition 1000
Intuition 2000
Intuition Agent
Intuition Answer
FeatureNet Consoles
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Datapulse Ltd
Progression House Turnhams Green Park Pincents Lane Tilehurst Reading RG31 4UH tel: +44 0870 442 4421 fax: +44 0870 442 4423 email: info@datapulse.com