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Media Centre
Datapulse brings IP to hotels at the Gitex exhibition
in Dubai
Datapulse is using its debut
appearance at Gitex to mark its formal launch
in the booming Middle East region. Datapulse,
which has 15 years' experience of working with
Nortel as a development partner, is particularly
focusing on developing the UAE and Saudi markets.
Its key product focus at Gitex, meanwhile, is
its applications for Nortel's IP Telephone sets,
particularly a new service targeted at the hospitality
sector.
Full
story
Damovo 'Connects' with Datapulse - Partnership
Announcement
Damovo's partnership with leading
telecommunications provider Datapulse continues
to move from strength to strength. Damovo have
now adopted the majority of the Datapulse product
portfolio and the companies recently collaborated
on a joint project to overhaul the telephony network
at United Lincolnshire Hospitals NHS Trust.
Full
story
Allianz Cornhill assures improved workflow management
READING, 30 August 2005 - leading
telecommunication solutions provider, Datapulse,
and Stockholm-based partner Teleopti, have been
have been selected by one of the UK's leading
general insurance providers, Allianz Cornhill,
to improve workflow management at the company's
inbound call centre in Tunbridge Wells, and have
already delivered what Allianz Cornhill describes
as greater clarity and control with Teleopti's
Contact Center Coach WFM solution.
Full
story
A Pen Picture of the Future - Smartpen from Datapulse
Trial of space-age tool will
go ahead. A revolutionary hi-tech digital pen,
with a built-in infa red camera, is poised to
write a new page in the history of front line
policing in Durham.
Call Recording saves lives at Scottish Ambulance
“In ambulance services, as with all organisations that deal with emergency calls, fast, accurate retrieval of information can be the difference between life and death. Callers can sometimes be distressed and give vague, inaccurate information. This sets the foundations for mistakes that can often result in legal action. Voice Recording gives operators the peace of mind that each conversation can be quickly and easily retrieved and replayed at any time from any location.'
Full story
Communico
Newsletter
The latest version of Datapulse's Communico
newsletter contains case studies and
contract wins as well as product updates and opinion
articles. This issue introduces IP solutions for
recording, call logging, operator consoles and
applications for Nortel IP phones. With the need
to improve productivity of mobile employees, we
look at how digital pens, automated form filling,
speech recognition and applications on mobile
devices can streamline business processes.
Datapulse replacement for the 'end-of-life' M2250 console
The M2250 Attendant Console was discontinued by Nortel in December 04. As a replacement solution, Nortel recommend a certified screen-based console such as Datapulse Operator Module. Datapulse can also suppy the first
IP enabled console available for Nortel IP systems - Operator Gateway.
Case study: Janssen Cilag
Janssen-Cilag Limited, a top-ten pharmaceutical company and part of Johnson & Johnson, has chosen the SpeechAttendant Voice Activated Directory from Datapulse to improve call handling times and employee productivity.
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