Non-Datapulse Support Contracts

If you have a Datapulse system which is supported by a Datapulse approved distributor, please see below for information regarding support issues.

BT Migration:
If you have a Datapulse system that has been installed by a BT engineer, your contract will be a BT Migration contract through BT. Please call your BT MOC (Meridian Operations Centre) for help and advice on your system, or to log a fault.  Ask your BT account manager for your local MOC's telephone number if you are unsure of it.

BT installed by Datapulse:
For systems installed by Datapulse (but with support contracted via BT) please ask your BT Manager account manager for further details.  

Featurenet Contracts
If you have a BT Featurenet system you will need to contact your local Featurenet Service Centre for help and advice with your system, or to log a fault.

International Contracts
If you are an International customer, unless you have a specific contract with Datapulse, your contract will be with an International Distributor approved by Datapulse.  Please contact your Distributor for help and advice on your system, or to log a fault.

Affiniti (Formally Kingston Communications)
For systems installed by Datapulse (but with support contracted via Affiniti) please ask yourAffiniti account manager for further details.

Damovo
For systems installed by Datapulse (but with support contracted via Damovo) please ask your Damovo account manager for further details.