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| Case
study | Janssen-Cilag Limited |
| Introducing a solution to alleviate heavy call traffic was of paramount importance to Janssen-Cilag.
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| With a large proportion of mobile employees working for the company, the operators at Janssen-Cilag’s headquarters in High Wycombe handled a high level of calls from staffers who needed internal telephone numbers. Inevitably, this led to long call queues externally and in some instances, lost calls.
Datapulse’s VAD was identified as a solution which would significantly ease the call traffic to operators from Janssen-Cilag staff - looking to locate colleagues. |
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