Police and Justice


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Justice and Police

Datapulse has been delivering communication solutions for the Justice and Police sector for over 20 years. Effective solutions that support and assist the police are vtial in the fight against crime and making the best use of hard-pressed resources.

Recommendation 61 - reduce administration using digital pen and paper. Read more....

Datapulse solutions for Justice and Police include:

Operator centre solutions - improving call handling and access to information
Mobility solutions - 24/7 access to applications and contacts, and speeding up processes
Communications management - tracking calls, costing, switch administration
Integration with back office databases and systems in other government departments
Call recording and quality monitoring

Public Sector

Finance

Brands/ Distribution

Case study \| Thames Valley Police
Thames Valley Police centralise their Telecoms with Datapulse's Connect suite of applications for call logging, operator services and switch administration solutions.
The Thames Valley Police have a target of answering 85% of calls within 20 seconds. When their staffing levels are at capacity they regularly manage to handle up to 92% of calls within this time. The force has an impressive call handling record but they are more concerned with ensuring that each call is handled and directed correctly. The emphasis is on effective and accurate call handling rather than speed alone. With calls concerning possibly life threatening events and criminal activity it is not advisable for the operators to try and rush the caller through for the sake of making sure all calls are answered within target.
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