Renewing Support Contracts

Renewing your Datapulse support contract could not be simpler.  All support contracts are on a rolling renewal basis.  This means that unless you inform Datapulse that you wish to cancel your contract 90 days before the current period expires, you will automatically be sent a renewal invoice.

The process:
Approximately 8 weeks before the contract is due to expire, you will receive a letter from Datapulse informing you that your current support period is due for renewal.  With the letter will also be a renewal invoice detailing all systems and the cost of support for the next 12 months, and a copy of our current Terms and Conditions. The reason we invoice so far in advance is to resolve any queries or discrepancies in time for the new period to start.
If the invoice remains unpaid, approximately 2 weeks before the next period of support is due to start you will receive a gentle reminder stating that the renewal invoice will need to be paid in full before the next period of support can commence.  There will  be a contact name and number for you to contact should there be a problem.
All support contracts that remain unpaid by the first day of the new period will automatically go onto our STOP register.  This means that if anyone from your organisation calls our Technical Support Team to log a fault, they will be told that their contract has been suspended due to non-payment of the support invoice.  As soon as payment has been received support can continue as normal.
Approximately 2 weeks into the new period, if your support invoice remains unpaid we will send a second reminder letter stating that the contract has been suspended until full payment has been received by Datapulse.  This letter is sent to the usual contact and also to the accounts department.  This is to ensure that we have contacted another person in the company with regard to the overdue invoice, should the contact we have on our records no longer work for the company.  
Should the support invoice remain unpaid, a further reminder letter is sent at the end of the month that the new period should have started.  This letter states that if we do not hear from you within the next 7 days the support contract will be cancelled. 
Finally, before the contract is officially cancelled, one of our Administrative staff will endeavour to contact the relevant person in your organisation to check that the support contract is not required.  If support is not required at this stage, an invoice will be sent covering the 90 day notice period, as per our Terms and Conditions.