Tabmicro - call management for SMEs

TabMicro collects call information from your telephone system and processes this data into clear, meaningful reports about incoming and outgoing call traffic and call costs. And because call data is collected continuously by a data buffer you can still use your PC for other applications while keeping all call information up-to-date and secure.

Tabmicro provides a detailed and accurate picture of how your telephone system is operating. For example, whether extra staff are needed at certain busy times of the day, whether calls are being answered within pre-defined response times, or if additional extensions or outgoing lines are needed. TabMicro highlights problems before they become critical to service delivery. With a clear understanding of how resources are measuring up organisations can plan accurately to solve specific problems and meet new challenges.

Financial reporting tracks the cost of all calls, giving greater control over telephone expenditure. But as well as helping organisations budget more effectively and identify areas where cost savings can be made through greater efficiency, TabMicro calculates the cost of telephone services for onward billing. Specific account codes for calls made to chargeable clients can easily be set up to turn the telephone system into a profit-making centre. Such advanced facilities give accountancy and law practices, and those involved in the hotel and hospitality sector, significant competitive advantage, yet they are exceptionally easy to administer.

TabMicro is designed for small and medium sized businesses with up to 100 extensions