VAD - Speech Activated Call Routing

SpeechAttendant by Nuance

SpeechAttendant is an advanced speech-recognition solution that gives telephone callers the freedom of using natural speech commands to gain access to people, information and telephony resources, without operator intervention. SpeechAttendant provides fast, cost efficient call transfer.


Internal and external callers can get connected and directly transferred to whoever they want to speak to by dialling the same single telephone number and simply saying the name or department. No more call queuing or complex menus to navigate, and no time wasted trying to remember or look up numbers. Callers are greeted with a personalised service that uses natural speech and that is more sophisticated and user-friendly than current "touch-tone" technology. SpeechAttendant helps everyone make contact more easily.

It is ideal for today's increasingly global marketplace with highly mobile workforces and flexible workplace environments. The system is highly intelligent, learning as it goes, and taking local dialects and foreign accents in its stride; and it provides for very high success rates in call-connection. In multi-lingual environments, the SpeechAttendant system can even provide its service in the caller's preferred language.

To experience SpeechAttendant yourself, call +44 (0)870 442 4421 and request a department, person or directions to Datapulse.