Banking

While cost reduction remains a major business driver in the financial services industry, there is a major focus on growing revenue through targeting new customers and fending off competitors. At the same time, financial institutions in most market places are under increasing scrutiny from regulators determined to protect customers and minimise risk, for example recording all transactions and requests for financial information. The right communications with customers and between staff will provide the means to protecting customer share, maintaining competitive advantage and achieving growth.

Datapulse solutions for banking include
Contact centre applications
Operator centre solutions improving customer service Automated routing of calls to the correct extension
Management of communication costs and billing
Improving the mobility of employees
Quality monitoring for training and service levels