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Case study | Scottish Ambulance
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In ambulance services, as with all organisations that deal
with emergency calls, fast, accurate retrieval of information can
be the difference between life and death.
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The use of emerging technologies in the provision of services to callers
is a process that never stops, and as well as using very advanced
systems, for instance ones that take the callers “Calling Line
Identity” on emergency 999 calls to pinpoint the caller’s
whereabouts, the service also has an obligation to record conversations
for the protection of all parties on those calls.
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