Health Services

The public are starting to expect healthcare organisations to provide 24/7 access to services and fast, accurate information to when and where it is required. There is also a need to record calls where advice is given over the phone, allocate resource and replace documents with electronic data that integrates with the new Electronic Patient Record system.

Networking and telecommunications technologies are used primarily to be able to communicate rapidly with specialists, exchange patient records and for the remote examination and diagnosis of patients in a remote rural or urban setting when it is difficult for the patients to visit the specialist doctor and the doctor cannot come to the patient.

Datapulse solutions for Healthcare include:
Improving call handling and service levels.
24/7 access to applications and contacts
Electronic form filling
Dictation and speech recognition
Integration with systems in other government depts
Call recording and quality monitoring