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Datapulse were was selected by Fortis Insurance from a shortlist of four specialist suppliers as their preferred partner for the project. Their solution is a unique resource planning software package, Contact Center Coach (CCC) from TeleOpti which combines quality, flexibility and efficiency.
Following three months of intensive searching Fortis chose to work with Datapulse. Robin Challand, Policy Services Manager at Fortis says: “We felt that Datapulse and TeleOpti’s CCC was the only solution that met all our requirements. In particular, Datapulse’s approach to meeting our needs was unique."
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