Intuition 2000 Operator Console

Your operator centre is often the first point of contact with your organisation, so it is vital to create a positive impression by dealing with callers enquiries efficiently.



With Intuition 2000, organisations can now enjoy the features and functionality of an enterprise operator solution delivered through a hosted PBX service based on Nortel's Communication Server 2000 infrastructure

Operators are instantly alerted to an incoming call by a screen pop-up that automatically presents the caller's details where available. Screen prompts then guide the operator on how to answer the call according to its source and the number dialled. With the caller online, the operator can speed-search for the requested contact by keying in just a few characters. The database returns matching entries, the operator selects the appropriate one and connects the caller to the chosen contact. With Intuition, individual calls are processed faster and high call volumes handled successfully, without compromising service standards.

The IP Intuition 2000 Console is flexible enough to adapt to networks of any size and complexity. Whether your business requires one operator on a standalone system or several operator centres on a network of switches located over multiple sites, Intuition is scalable to your current and future requirements.

Designed exclusively for carrier (hosted) IP environments, Intuition 2000 has been awarded Compatible Product Certification by Nortel for Communication Server 2000.