Featurenet Consoles for BT's Featurenet Service

FeatureNet 6000 solutions make it easier for your operators to process all calls efficiently and greet callers personally. An operator is instantly alerted to an incoming call by a screen popup that automatically presents the caller's details on the desktop (providing they are already entered in the system). Screen prompts then guide the operator how to answer the call according to its source and the number dialled. With the caller on line the operator can speed-search for the relevant contact by keying in just a few characters. The database returns matching entries, the operator selects the appropriate one and connects the caller to the chosen contact.



With FeatureNet 6000 your organisation processes individual calls faster and handles high call volumes successfully, without compromising service standards.

FeatureNet 6000 consoles are easy to use with clear, uncluttered screen layouts, a highly intuitive interface and simple to follow menus, so operators can become proficient quickly with minimum training. With instant access to directory information even recently trained operators sound informed and experienced. And updating
system information is equally straightforward.

** BT recommend that any customer using the old desk MSAC consoles replace them with Featurenet pc-based consoles from Datapulse. We are currently running an upgrade offer - please email sales@datapulse.com for more information**