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Communico edition 7

This issue introduces IP solutions for recording, call logging, operator consoles and applications for Nortel IP phones. We also look at how digital pens, automated form filling, speech recognition and applications on mobile devices can streamline business processes. case studies include: Wella, Mid Sussex District Council, Janssen Cilag and Vanguard Rentals (ANC).

Communico edition 6

Focusing on issues in call centres, edition 5 looks at call centre agents reaction to being recorded for quality and audit purposes and asks whether moving a call centre to India really produces a return on Investment. case studies include Fortis Insurance and NHS Direct who have opted for workforce management from Datapulse.

Communico edition 5

Edition 4 sees Datapulse through a management buyout and introduces Professional Services capability: database integration, web skills and bespoke software design. Sucess stories include Halifax (HBOS), City of Richmond in Canada and McDonalds.

Communico edition 4

Datapulse is 20 years old! New products include Integrated Digital Voice Recorder exclusive to Nortel systems, and the speech recognition system that automates call routing is awarded Compatible Product status by Nortel.

Communico edition 3

Following the release of Nortel Networks BCM platform, Datapulse advises on the call management solutions available, as well as Speech activated Call routing which has the benefit of being as secure as finger printing.
Datapulse is awarded the contract for workforce management at NHS Direct with teleopti Contact Center Coach.

Communico edition 2

Datapulse moves offices and strengthens international partnerships. Operator Module is installed within the Danish Government and Bourne Leisure take on the whole Datapulse portfolio to improve call handling and efficiency.

Communico edition 1

Datapulse joins the Mettoni Group. New product Liaison (now called SpeechAttendant or VAD), improves the telephony service for solicitors Edwards Duthie. Voluntary Service Overseas pinpoint areas of telephone abuse with Call Information Module and Building Design partnership chose the Connect portfolio to manage its telephone administration, logging and directory requirements.