Customer Testimonials for Contact Center Coach

Paul Jenkins, Project Team Head, NHS Direct -

“Our overwhelming objective is to deliver the best possible service to the public. In order to achieve this, we have to recruit and retain high quality, qualified, nursing staff to act as our agents, so it’s essential that we provide them with an attractive working environment, and one of the most important things for them is the ability to manage their working patterns to suit their personal lives. Datapulse have provided us with a solution that does just that.”

Robin Challand, Policy Services Manager at Fortis Insurance -

“We as such pride ourselves on our outstanding customer service.  In order and with ambitious growth plans for the future we saw a need to update our system.  We want to improve the balance between workforce and workload, and maintain the high quality of service that our customers expect we knew that we needed to update our system and improve the balance between workforce and workload. CCC fits our immediate and future requirements and the strength of the reference sites that Datapulse was able to provide was key to Fortis choosing this solution. We are confident that this is the start of a successful and long-term business relationship."

Russell Allen, Vice President Information Technology at Vanguard Rental (UK) Ltd -

”Car rental is a highly competitive business and the ability to maximise the Contact Centre’s efficiency through the use of technical innovation will be a major contributory factor to our continued profitability and success.  Call blending will also allow us to make more efficient use of agents, enabling them to switch from inbound to outbound calls whenever necessary.” 

Klas Petterson, Staff Manager at MyTravel, Sweden -

"Each month we download the scheduled information to the payroll system. Some codes and bonuses are entered manually, and then, all the manager has to do is authorise. This is an enormous administrative benefit for us. We have a win-win-win situation. The customers calling get reasonable response times, the employees work when there are most customers calling, which is economical for them, and the company uses its resources in the best possible way."