Customer Testimonials - Call Information Module

Janice Booth, Manager of Switchboard & Support Services, Halifax -

"At Halifax we take the business of communications very seriously whether we are talking to a customer or dealing with an internal call. Running an effective switchboard operation requires a mixture of the right technology, the right training and the right people. Datapulse provides us with technology that improves overall call management, delivers better management information and makes the day-to-day job of our operators easier and more productive."

Sally Graves, Head of Facilities Management for Voluntary Services Overseas -

"Having used 3 other call loggers in the past I can safely say that CIM rates as the best one I've used to date. As a Windows based software (package) it has a familiar look to it and is incredibly easy to use. The time I spent on the training session was therefore much more useful to me as I was able to focus on VSO's specific reporting needs rather than having to spend time 'learning' how to use a new application. Setting up scheduled reports has saved us so much time and it's great coming in on the first of the month to find all our reports eady and waiting! We generally run fairly simple and straight forward reports but we've also had occasion to run more detailed complex ones which have been particularly useful, e.g. pin pointing abuses of our telephonesystem, monitoring frequency and use of particular extension numbers, checking call patterns of individual users. Some of these reports have even enabled us to reclaim money from contractors whose staff have made unauthorised calls."

Jeff Tann, IT Manager at Bunting and Sons -

"In our environment, the additional functionality provided by the two Datapulse products we use are extremely important to us, enhancing the flexibility and professionalism of the service we provide to our clients. The advanced and user-friendly applications provided by Datapulse add real value to the investment we have made in Meridian and were a factor behind our decision to invest in Meridian."