Customer Testimonials for Integrated Digital Voice Recorder

David Baker, Telecoms Manager, Mid Sussex Council -

"Since the Council has responsibility for dealing with debt collection and council tax issues as well as other transaction services, it became obvious that, in the present climate, we needed to find a way to monitor calls effectively. We researched the market to find a software package that would do this and at the same time be compatible with our existing systems at the Council's offices in Hayward's Heath. BT suggested that we talk to Datapulse, who are specialists in this area and we were impressed with their recommendations. The IDVR software that Datapulse suggested fitted our needs perfectly and their advice and support has been reassuringly professional throughout the installation process. We're delighted, I wouldn't hesitate to recommend both the system and Datapulse to anyone.”

Alistair Yell, Telecoms Services Manager, Scottish Ambulance Service -

" We are absolutely delighted with the IDVR system. It has proved to be a resilient application, and the ease of searching for recordings, even ones of conversations held at our remote hospital locations, has proved to be a winner with our EMDC staff. The fact that we can search and listen to recordings made so long ago, with a delay of literally less than two seconds, is a major benefit, and the call clarity means we are never struggling to hear one or the other side of a conversation.”

Lloyd Warren, Telecommunications Manager at Sterling Bank -

“Sterling was seeking a call recording solution with the ability to duplicate recordings onto a DVD to be used in any legal preceding that may arise because of a dispute. The quality of the recordings is excellent, it’s really been doing a very good job.”

Lyne Ho, Telephone Systems Manager, Hinsdale Hospital, Illinois -

“We put iDVR in the call center, implemented full call recording, and had our call center in shape in less than two months. It’s been wonderful. We're very happy!"