Customer Testimonials for Operator Module

Tracy Wardle, Support Services Co-ordinator at Wella -

“We realised that we needed to implement a call handling solution to not only improve the customer experience, but to also reduce the stress of our operators in dealing with such a high volume of calls.  The Datapulse solution has given us that much-improved efficiency, and our operators are delighted with the new system.  Even at this early stage of the implementation, we are already seeing clear benefits of having deployed the Datapulse solution.”

Angela Deer, Telecommunications Co-ordinator, City of Richmond -

"Up to date information on city staff is important as our switchboard consoles receive over 1,000 calls and inquiries a day…Staff members really like the products as they are able to find user information with minimal keystrokes."

Helen Flynn, Facilities Manager for Royal Free Hospital -

"The Operators at Royal Free Hospital are the local knowledge centre for all our staff, suppliers and our patients, so we needed to provide them with the best operating solution available. Datapulse's Operator Module has eliminated the time and frustration of waiting to be connected to the right person, while reinforcing Royal Free's commitment to knowledgeable, quality customer service. We are now looking at installing up to 8 more of Datapulse's consoles over our remote hospital sites"

Janice Booth, Manager, Switchboard & Support Services, Halifax -

"At Halifax we take the business of communications very seriously whether we are talking to a customer or dealing with an internal call. Running an effective switchboard operation requires a mixture of the right technology, the right training and the right people. Datapulse provides us with technology that improves overall call management, delivers better management information and makes the day-to-day job of our operators easier and more productive."