Customer Testimonials for SpeechAttendant (VAD)

Sue Lewis, Telecoms Manager, Janssen-Cilag -

“We realised the importance of being able to efficiently handle calls from the public, and we knew that with our existing systems, we weren’t always able to do that as well as we would have liked.  Now that we have Datapulse’s technology in place, we’re confident that we can deal with the volume of calls that we receive and offer a higher level of service.”

Richard Roebuck, Head of IT at Edwards Duthie -

"As a power user of the Datapulse portfolio, we have been introduced to some leading edge solutions, most impressively the (SpeechAttendant) voice activated directory, which has made a huge difference to our customer offering, as well as our internal efficiency. In my view, it is the products and services from Datapulse, that differentiate BT and Meridian from the available competition."

Geneviève Guité, VP Careers and Well-Being, DIESEL -

"As the SpeechAttendant system manager at DIESEL, I have to say that I am very impressed by the quality of the product. The system is very easy to use, and the training I took was of very high quality. With our very strong growth over the last few months, our LocusDialogSTS system has given us a real hand in managing our internal communications more efficiently."

Don Davenport, Director of Information Technology, City of Independence -

“The (SpeechAttendant) system has exceeded our expectations in terms of being able to provide the citizens with 24/7/365 call routing and information. The Citizens Information Center is now able to fulfill its ultimate goal in providing the community with quality of service, delivering high efficiency as well as accurate, targeted information, elevating caller experience."