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Customer Testimonials for FeatureNet Consoles

Ben Downer, Regional Office Manager, McDonalds. -

"It used to take us about a week to familiarise a new operator or a temp with the switchboard and the geography of the organisation. Now it takes us a couple of hours. As a result we have managed to reduce direct operator costs by about 25%. We haven't even begun to measure the effect on productivity."


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Testimonials by Product
CIM - Call Logging & Reporting
OM - Operator screen-based consoles
Teleopti CCC - workforce management
FeatureNet screen-based consoles
Telstrat's IDVR - call recording
SpeechAttendant - Voice Activated Directory (VAD)
SmartPen - Digital Pen and Paper
Citrix Application Gateway
SpeechMagic - Digital Dictation
 
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