Call Recording System at Mid Sussex District Council

Town Hall

Mid Sussex District Council has installed a new call recording system from Datapulse and BT. The Integrated Digital Voice Recorder (IDVR) allows the council to record and store selected telephone conversations into and out of the building. This means that all potential queries relating to debt collection, council tax and other transactions can be swiftly dealt with and should the council be challenged with potential litigation cases, transcripts of all conversations are readily available.