What Product Courses are Available?

The following product courses are available from Datapulse:

Please click on the product title to bring up its relevant course agendas

 
Connect II
Course Title Description Duration Location
Connect Training For all customers who have a Connect system (integrated database with two or more Datapulse systems).  Delegate numbers: Up to four delegates. Half day At Customer Premises only
 
Contact Centre Coach (CCC)
Course Title Description Duration Location
CCC Full Training This provides for a comprehensive CCC training service, covering training needs analysis before installation, meeting and understanding the objectives of the key users, tailored training as the system goes live and refresher training a month after installation. Delegate numbers: Up to four delegates. Seven days At Mettoni Customer Centre or at Customer Premises
CCC Module Training This is a customised course covering training on one module on the CCC system.  The required module to be trained upon can be selected by the user from the modules available on the CCC system.  Delegate numbers: Up to four delegates One day At Mettoni Customer Centre or at Customer Premises
 
IDVR
Course Title Description Duration Location
IDVR System Administrator Training This training course provides for an overview of the IDVR system and goes through the steps to set up phones and users.  Also covered is how to schedule, playback and archive recordings.  Delegate numbers: Up to four delegates Half day At Customer Premises only
IDVR Supervisor/User Training This training session covers how to login to IDVR, searching & playback of recordings. One and half hours At Customer Premises only
 
Intuition 1000
Course Title Description Duration Location
Intuition 1000 Training for Operators For all ‘switchboard’ operators who will be using Intuition 1000 consoles on a daily basis, this course covers the basic call processing functionality of the Intuition 1000 system.  Delegate numbers: Up to four delegates at Mettoni or up to eight delegates at customer site. One day At Mettoni Customer Centre or at Customer Premises
Intuition 1000 Training for Administrators Basic Administrator course covering how to set up new operators and design and manage the Intuition 1000 modules Switchboard, Person and Absence, designed for the basic user (systems with up to 2 consoles and only the Person and Absence).  Delegate numbers: Up to four delegates One day At Mettoni Customer Centre or at Customer Premises
Intuition 1000 Training for Administrators Advanced Administrator course for the Advanced system covering how to set up new operators and design and manage the Intuition 1000 modules such as Switchboard, Person, Absence, Topic, PSA and Operator Statistics.  Delegate numbers: Up to four delegates Two days At Mettoni Customer Centre or at Customer Premises
Intuition 1000 Go Live Training This course provides invaluable on-site assistance and support on go-live day, when incoming calls are first handled by operators using the Intuition 1000.  Delegate numbers: Up to eight delegates. Half day At Customer Premises only
Intuition 1000 Refresher Training For operators and system administrators who have a good working knowledge of Intuition 1000, but require more specific or refresher training. Delegate numbers: Up to four delegates. Half day At Customer Premises only
 
Intuition 2000
Course Title Description Duration Location
Intuition 2000 Training for Operators For all ‘switchboard’ operators who will be using Intuition 2000 consoles on a daily basis, this course covers the basic call processing functionality of the Intuition 2000 system.  Delegate numbers: Up to four delegates at Mettoni or up to eight delegates at customer site. One day At Mettoni Customer Centre or at Customer Premises
Intuition 2000 Training for Administrators Administrator course covering how to set up new operators and design and manage the Intuition 2000 modules Switchboard, Person and Absence. N.B. If additional modules of Topic, PSA and Operator Statistics have been purchased, course will cover 2 days  Delegate numbers: Up to four delegates One or two days as appropriate At Mettoni Customer Centre or at Customer Premises
Intuition 2000 Go Live Training This course provides invaluable on-site assistance and support on go-live day, when incoming calls are first handled by operators using the Intuition 2000.  Delegate numbers: Up to eight delegates. Half day At Customer Premises only
Intuition 2000 Refresher Training For operators and system administrators who have a good working knowledge of Intuition 2000, but require more specific or refresher training. Delegate numbers: Up to four delegates. Half day At Customer Premises only
 
Precision ASP - Excom
Course Title Description Duration Location
Precision ASP Training For users of Precison requiring an overview of Call Management. Training on the reporting functions and administrative management and maintenance of Precision. Delegate numbers: Up to four delegates One day At Mettoni Customer Centre or at Customer Premises
 
Precision CPE
Course Title Description Duration Location
Precision CPE Training For users of Precison requiring an overview of Call Management. Training on the reporting functions and administrative management and maintenance of Precision. Delegate numbers: Up to four delegates One day At Mettoni Customer Centre or at Customer Premises
Precision CPE Training Advanced Additional reporting on Precision. Delegate numbers: Up to four delegates Half day At Mettoni Customer Centre or at Customer Premises
Precision ASPTraining For users who have a good working knowledge of Precision. Delegate numbers: Up to four delegates Half day At Customer Premises only
 
Tabmicro and CIMmicro
Course Title Description Duration Location
Tabmicro Training For users requiring an overview of basic call management terminologies, this course provides basic training on the main reporting functions on Tabmicro.  Delegate numbers: Up to four delegates at customer site. Half day At Customer Premises
CIMmicro Training For users requiring an overview of basic call management terminologies, this course provides basic training on the main reporting functions on CIMmicro.  Delegate numbers: Up to four delegates at customer site. Half day At Customer Premises
 
Total Info
Course Title Description Duration Location
Total Info Training This covers the basic functionality of the Total Info system and will go through the steps on to search on, add and modify records Half day At Customer Premises only
 
Voice Activated Directory (VAD)
Course Title Description Duration Location
VAD Training The training provides for an overview of the Liaison system features and will enable the system administrator to create and record employee and department names, record greetings and prompts, edit directory entries and understand the voice user interface.  Delegate numbers: Up to four delegates at customer site. One day At Customer Premises only
 
Datapulse Training Consultancy Services
Course Title Description Duration Location
Consultancy Consultancy visit offering advise and expertise to ensure that companies are getting the most out of their Datapulse equipment. Half day At Customer Premises
Consultancy Consultancy visit offering advise and expertise to ensure that companies are getting the most out of their Datapulse equipment. One day At Customer Premises
 
One Customer Training
Course Title Description Duration Location
One Customer Training Customised training designed to cover the precise needs of users by designing a course specifically for them.  Delegate numbers: Up to six delegates at Datapulse or up to four delegates at customer site.  One set price per day whether at Datapulse or at Customer site.  To be discussed at time of booking At Mettoni Customer Centre or at Customer Premises