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Utilities

Utilities have an urgent need to retain and grow their customer base due to increased competition, regulation compliance, globalisation of operations, commoditisation of services and the demands of customers due to technological advances. This results in the need for more value-added services, solutions that integrate with and leverage existing assets, and higher levels of customer service than ever before.

Datapulse solutions for utilities include:
contact centre applications - recording, agent scheduling, quality control and automated processes
operator centres - improve response times, cost and quality of service, disaster recovery sites
Reduce communication expenditure - call cost reports, automated call routing, online directories
mobility solutions - 24/7 access to applications, contacts, and speeding up processes
Integration with back office databases, directories and legacy systems

Public Sector
Finance
Brands/ Distribution
Case study | Turlock Irrigation District
Turlock Irrigation District Delivers Critical Applications Using Net6 solutions

Turlock Irrigation District (TID) officials wanted to develop and deploy a cost-effective solution that would allow water distribution operators to access critical telemetry data while working at the canal sites. TID tested a variety of appliances and applications and found that the Net6 platform was the most practical, robust, costeffective, and secure solution.

"The Net6 platform was clearly the most practical solution for TID because of minimal training and time to deploy,” said Wayne Turnbow, IS Operations Manager for TID.

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Datapulse Ltd
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