Raleigh, NC - Datapulse, a Mettoni Group company and a global unified communication software developer, today announced that it has been accredited by Avaya Inc., a leading global provider of business communications applications, systems and services, to the highest level membership in the Avaya DevConnect program.
With over 25 years of experience, Datapulse specializes in developing software applications and services that improve person to person communications. These unified communications applications include attendant operator consoles; IP telephone screen applications and hosted call management. Additionally, Datapulse brings extensive experience in contact directory and presence integration, helping customers achieve operational efficiencies and improved customer service. Datapulse solutions and services span multiple industries across the world, ranging from financial organizations and healthcare to emergency services, utilities and government agencies.
The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies - including IP telephony, contact centers and mobility applications - helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.
"We are delighted to be promoted by Avaya from Gold to Platinum membership. This endorsement is a measure of our skills and experience over many years of developing UC and telephony applications. Through our close working relationship with Avaya and its channel partners, we are focused on delivering solutions that bring significant benefits to the Avaya platforms and its customers," said George Montgomery, North America Sales Director for Datapulse. "Achieving Platinum status for Datapulse allows us to work even closer with Avaya to deliver integrated and intuitive applications."
The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including applications tailored for specific vertical industries.
"With the support of long-standing developer partners like Datapulse, Avaya is able to help businesses operate more efficiently and effectively and stand out in a crowded marketplace," said Eric Rossman, vice president, developer relations, Avaya. "By embedding new unified communications capabilities into critical business processes, they can establish a competitive advantage, improve service to their clients and get more out of their network investment."
As a member of the DevConnect program, companies have access to a wide range of support from Avaya, including technical resources and training. There are three levels of membership - Registered, Gold and Platinum - each entailing progressive levels of marketing and sales involvement. Platinum members, like Datapulse, must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales.
Membership information and a listing of solutions developed and tested under the DevConnect program are available at www.avaya.com/devconnect.