Microsoft Integration
Datapulse is a Microsoft Gold Certified Partner with the Unified Communications Competency and the Voice Specialisation. We provide Microsoft integration with Nortel PBX including Active Directory, Exchange, SpeechServer and OCS design and implementation.
Datapulse deploy Microsoft Unified Communications Solutions in conjunction with the Nortel Enterprise PBX portfolio to a wide variety of customers allowing them to maximise their investment in both their Microsoft and Nortel. These integrations improve business processes within an organisation and interaction with their customers, helping to strengthen the Return on Investment
As Unified Communications specialists Datapulse have integrated LCS and OCS with our Intuition attendant console solutions providing operators with live presence information for company employees. This enables them to chose the best contact method for a requested contact, improving transfer success.
This capability will also be extended to the screens of IP phones and into online corporate directories so that employees can check a colleague's availablility before attempting to contact them.
As a Microsoft Gold Certified Partner and a Nortel Developer partner of 20 years, Datapulse is best positioned in the market to offer organisations an integrated, robust Nortel and Microsoft solution.