Customer Contact
Effective communication is not simply a matter of connecting people, it’s a challenge that requires intelligent call handling, efficient management of call traffic and staff, accurate performance reporting, and the flexibility to adapt
and scale with the requirements of customers, technology and legislation.
Datapulse call reception and operator centre solutions are designed to grow with your business. Our specialist applications include; operator consoles, voice recording, quality monitoring, workforce management, voice activated directory and click-2-dial. We can integrate all these applications with existing systems, directories and databases to ensure information is accurate, easily accessible and quickly administered.Datapulse’s unrivalled experience in deploying applications in the Nortel voice environment allows us to offer our customers a fully integrated solution, whether it is for a small single site operator centre or a multi-national, multimedia contact centre.