Hospitality
The hospitality industry has the challenge of operating in a highly competitive market, but with high overheads and personnel costs. Therefore technology is required to both increase spend and improve operational efficiencies. Some of the challenges facing this market include:
- Increasing guest spend on hotel services
- Differentiation from the competition
- Attracting high end, loyal customers by enhancing guest experience
- Providing the best possible response to service requests
- Locating and instructing a highly mobile workforce
- Reduce costs by centralising services and creating operational efficiencies
Datapulse has a range of solutions and services for hospitality companies that provide real benefit without adding complexity. These include:
- Display hotel and local service adverts through room telephone handsets to generate additional revenue and avoid cost of providing printed information
- Personalised, interactive services tailored to your guests' requirements on the screens of IP phones in every room help differentiate from competitors. Example services include concierge request, house keeping checklist and priority express checkout
- Professional call answering consoles for reception, concierge and reservations desks that improve speed and service to callers
- Integrate do not disturb and wake-up call requests with call handling systems
- Enable staff to be located quickly through presence status and contacted easily via a corporate directory accessible online, operator console and IP phones
- Call recording, logging and performance monitoring ensure that communication service levels are met and highlight training requirements