Manufacturing Construction
Manufacturing and construction is a highly competitive marke. These organisations are under pressure to deliver quality projects ontime and within budget whilst retaining a skilled workforce and balancing complex supply chains. Communication needs facing these types of organization include:
- Fast access to people and information across a number of permanent and temporary sites
- A dynamic, mobile and often contractor based workforce
- A complex supply chain using different technologies and systems
- Control costs to ensure projects are profitable
Datapulse can assist MC&D to meet these challenges through solutions that enable instant access to information ensuring that key personnel can locate and communicate with colleagues in any location on any devoice. These solutions will:
- Ensure the right skills are at the right place/time and for collaborative decision making
- Provide a centralised, presence enabled directory enabling staff to easily find and contact available colleagues
- Automated directory enables workers to call colleagues without needing to look up numbers. This solutions also takes these transfer requests away from busy operators, enabling them to concentrate on customers
- Mobile phone and landline call logging and recording ensures call costs are managed, fraud reduced and any onward costing to clients is possible
- Monitor call trends and volumes to improve customer service
- Enable central answering of telephone calls, which reduces costs whilst enabling calls to be answered as if from a local office
- Provide access to applications, directories and messaging on an IP phone in areas where PCs are not a viable option. They can be used as paging devices rather than expensive paging systems and broadcast alerts in the event of an emergency.