Datapulse provides a range of richly featured pc-based attendant consoles with advanced directory look-up facilities and a choice of system components and functions that enable organisations to tailor call handling exactly to their needs.
Datapulse operator solutions can be integrated with company directories to reduce administration costs, and with Microsoft OCS to provide live presence information for improved call transfer success.
Consoles can be installed standalone, networked and have a simple, cost effective upgrade path from digital to IP. VIOC consoles are available for blind and visually impaired operators.
Attendant Console Solutions:
Intuition 2000 for CS2000
Intuition Acclaim for SIP enabled CS1000 v7 & Meridian v7
VIOC for blind and partially sighted operators
- Faster call handling - call handling times are shortened and higher volumes of calls are processed
- Choice of greeting according to incoming call identity key or time of day
- Powerful directory search capability ensures callers are always connected to the most appropriate person
- Statistics for performance monitoring