Intuition Enterprise
A Suite of Unified Communication Applications for Microsoft Lync
Communication is the lifeblood of any business and is constantly evolving, changing the way that organisations must equip themselves to handle both customer and internal interactions, as the demands of the population change. Not only do enterprises and public sector operations have to adapt to multiple media, but people now want to communicate whenever they want, from where ever they want, and using their own choice of device.
These one to one interactions are served by a number of powerful Microsoft tools, but most organisations also have the challenge of one-to-many communication, and how to deal with higher numbers of interactions swiftly and accurately. These multiple communications need to be identified, prioritised, routed and transacted with robust software applications that are specially designed to give that professional customer experience.
Intuition Enterprise is an all in one communications solution, for medium to large organisations, and consists of four main components:
- Operator attendant console solutions
- Call & contact centre technology
- Presence enabled contact directories
- Interaction management tools
The Intuition Enterprise suite delivers these solutions in one integrated package, enabling customers to integrate and utilise internal resources in the best possible way, in order to deliver excellent customer service.